DubiLook™ Community Rules

Last updated: 11 October 2026

These rules have two parts:

• Part A: Common rules apply to every DubiLook™ group, on every platform.
• Part B: Platform annexes add the rules for each platform: Telegram (B1) and WhatsApp (B2).

Part A: Common rules

A1. What DubiLook™ is

DubiLook™ is a community-management platform for the real-estate industry, operating on group-based networks, both public and private. DubiLook™ organises the community, sets its rules and enforces them through bots and technical tools.

DubiLook™ is not a property listing or sales platform. It is not a party to, or an arbiter of, any transaction, and it takes no commission on any deal.

A2. Your responsibility

• You are responsible for the accuracy of what you post.
• Members are responsible for complying with UAE advertising rules, including permit requirements. DubiLook™ does not check listings.
• Listings that include a declared advertising permit number receive a higher quality score. A permit is never required to post, and DubiLook™ does not check permits.

A3. Levels and score

• Every member has a level tag and a score. They grow with your activity and the quality of your posts: complete listings, English text, permit numbers, and answering other members' requests.
• Your level goes up the moment your score reaches the next step. It goes down one step only if your score stays below that step for 14 days in a row.
• Your score is never reduced as a penalty; penalties affect only your level tag, and only for a limited time.
• Very thin posts (a single line, emojis only, or no price and no property type) do not earn quality score.
• Your level tag and score reflect your activity and behaviour in the community. They are not a licence, an endorsement, or proof that your listings are accurate.
• Labels (for example PHONE ON FILE or BRN ON FILE) show only that you gave us that information. Each item on file adds to your score (the details-on-file part of the score is 18 of 100). We do not check that information, and it is not a licence check.
• Full details: https://dubilook.com/how/en

A4. Joining, the bot, and your first post

• Anyone can join the group.
• To post in the Telegram group, you need to start our bot (https://dubilook.com/start) in a private chat. The bot is how we send you your notices, your score and your file library. Members who have not started the bot can read the group but cannot post.
• If you block the bot, the same applies: you can read, but not post, until you unblock it. (WhatsApp groups have no bot; the admins manage them directly; see B2.)
• Your first post is reviewed by the admins before you can post freely. If it is approved, you will be asked to send it again. From then on, you can post normally. A first post that is not approved does not count as a violation.
• If your first post is not approved, you stay in the group but cannot post. If you believe it was a mistake, or you posted the wrong thing by accident, contact the admins (https://dubilook.com/start). They can open posting for you, or give you a code to send in the group.
• If your business is a service for the real-estate industry (for example finance, maintenance or internet), you are welcome to introduce it through our promotion page (A14) instead of regular posts.

A5. What you can post

A6. What is not allowed

The only exception applies to the items under #ads, #promo and #link, and to the Telegram items listed in A14: content the admins have reviewed and approved through our promotion page may appear. There is no exception for copying, databases, adult content, abuse, or anything that threatens the safety of the community or its members' confidence.

A7. How rules are enforced

Violations are counted as follows:

• Each violation counts for 6 months, then no longer counts towards these steps.
• The following lead to immediate and permanent removal from all DubiLook™ groups and channels, without the steps above: adult content · selling databases · adding any bot to the group · behaviour or content that threatens the safety of the community or its members' confidence.
• On WhatsApp these steps do not apply; see the WhatsApp annex (B2).

A7-a. Posted by mistake?

If you post something in the group by mistake (for example, a message meant for someone else), it is removed and does not count as a violation. If you meant to post a listing, just post it again.

A8. Notices

• When your post is removed for breaking a rule, you receive a notice that only you can see. It shows the date, your post, the rule, why the rule exists and your history.
• How the notice reaches you depends on the platform: see B1 (Telegram) and B2 (WhatsApp).

A9. If you think a mistake was made

If you believe this was a mistake, contact the admins: https://dubilook.com/start. The admins review it, and their decision is final.

A10. Reporting a member

To complain about another member, use Report Abuse in the bot's private chat or in the Mini App: date, member name or ID, your report and a link to the post. The admins review every report personally.

A11. What the admins will never do

The admins will never:

• sell or share members' contact details or data;
• take part in, or take a commission on, any transaction;
• reduce your score as a penalty;
• lower anyone's score in the middle of a scoring period.

All admin actions are recorded and can be reversed.

A12. Changes to these rules

We may add, change or remove rules. The date at the top shows the latest update. New rules apply from the date they are added, not to earlier posts.

A13. Why we do this

Every rule here has one purpose: to keep DubiLook™ the cleanest, most focused real-estate community in the UAE. No spam, no links, no noise. Just serious professionals, real listings and real requests, in one place. That is what makes DubiLook™ worth your time: when the group is clean, your listing gets seen, your request gets answered, and the deals happen between members who have confidence in each other. We manage the community so that you can focus on what matters: closing your best deals with the best people in the market.

A14. Promotion page

Some things that are otherwise not allowed (a link, a mention of your own channel or group, a pinned post, repeating a post more than once a day, a button under your post, or introducing a service for the real-estate industry) can be requested through our promotion page: https://dubilook.com/app. Every request is reviewed and approved by the admins before it appears in the group. Promotion is for your post inside this community, not for the public. Spending on promotion never affects anyone's score or level: no colleague can buy a higher rank than yours, so rankings stay fair for everyone. Later, promotion will also be available with Look. Admin approval means only that the request follows these rules; it is not a check of your listing, and you remain responsible for it (A2). If we cannot deliver what you paid for, your Stars are refunded. For any payment question, send /paysupport to the bot.

A15. Your data

• Your record. We keep your contact details (phone number and Telegram account) as your membership record, good or bad, so the community stays safe and returning members are recognised.
• What we don't keep. Your posts, BRN card photo and anything we no longer need are removed when you leave or when you ask us.
• Your listing cards. We turn your posts into clear listing cards, so other agents can find them more easily.
• Payments. If you pay with Telegram Stars, we keep Telegram's payment ID and the amount for our records.
• Admin records. The admins keep internal records of warnings and removals, including in their own contact lists. These records are for managing the community only.
• Previous groups. If you were in our previous groups or channel, we may have a record of you. You can ask the admins what we hold about you.
• Messages from us. The bot may occasionally send you community messages, in the DubiLook™ format.
• We never sell your data and never publish it (A11). Internal admin records may be stored with the admins' own cloud contact provider.

Part B1: Telegram annex

Not allowed in the Telegram group

(The only exception: a link, a mention of your own channel or group, an inline button, a pinned or repeated post that the admins have reviewed and approved through the promotion page (A14). Nothing else on this list can be approved.)

Allowed

• Mentioning members with @.
• Videos.
• Several files or photos in a row.
• As many posts per day as you like (same listing: once per calendar day).

Keep your posts clean

• Add a short description to every file or photo.
• Keep the text to the point: not too short, not too long.
• Go easy on the emojis.

Posts that ignore these get a notice asking you to fix the post. The post stays, and it does not count as a violation.

Notices on Telegram

The notice comes from the bot in your private chat. You must open it and press "I have read and understood" before you can post again. If you have not started the bot yet, the notice appears in the group, visible only to you.

Part B2: WhatsApp annex

Not allowed in the WhatsApp group

How rules are enforced on WhatsApp

Managing WhatsApp groups takes far more of our admins' time, and WhatsApp gives us very few technical tools. Our tolerance there is therefore lower. On WhatsApp, warnings never expire, and the admins may remove a member at any warning, depending on how serious or repeated the violation is.

The serious violations listed in Part A (A7) lead to immediate and permanent removal from all DubiLook™ groups and channels.

Notices on WhatsApp

On WhatsApp, the admins send you the notice as a private message, with a link to the rule on this page.